Arrivals

Please plan to arrive at least 10 minutes before your scheduled massage therapy session.  Appointment start times are intended to indicate the time your massage will begin - so, if you have a lot going on that you need to discuss, please arrive with enough time to discuss before getting on the table. 

New Clients should plan to arrive at least 15 minutes before their scheduled start time to go over their intake form (previously filled out online) and discuss treatment goals.  There is plenty of time built into the initial visit to discuss your needs at length, but we don't want to cut into that with paperwork time!

Out of respect to others scheduled after you, those who arrive late will not have their massage therapy session extended.

If you arrive on time and your massage therapist is not ready resulting in your session starting late, you WILL get your full time.

If you don't arrive within 20 minutes of your massage therapy appointment time and we do not hear from you, your session will be considered a no show and will be subject to our no show policy.

Cancellation Policy

We understand that unpredicted events occur in everyone's lives.  In an attempt to be fair to all clients, the following policy will be observed for all clients:

We have a 24 hour cancellation policy.  This allows us to have enough time to effectively offer your massage therapy session to someone else.  Cancelling or rescheduling your massage therapy session less than 24 hours before your appointment will result in a $60 fee.

Same day cancellations will be charged 100% of the missed appointment.

*We observe the time stamp from phone calls, voicemails, and texts.

These fees will be waived if you are able to send a friend or family member in your place, and they assume the cost of the appointment.

Frequently rescheduling or cancelling your appointments (even with adequate notice) will result in no longer being allowed to book in advance.

No Show Policy

A no show is considered when you have not arrived to your scheduled massage therapy appointment after 20 minutes and we have not heard from you.  Out of consideration of your time, we send out a courtesy text after 10 minutes. If you are on your way, you have the option to receive the remainder of your appointment at the full cost, provided there is sufficient time remaining upon your arrival.  Arriving late will not result in a discount.  If we do not hear from you, your card on file will be charged 100% of the appointment.